Frequently Asked Questions

Use the Contact page to send us your shipment details — origin, destination, weight and timeline — and we’ll reply with a clear, all-in price within one business hour during working hours.

Enter your tracking number on our Tracking page (or the box on the homepage) to see live status and full milestone history. We also send proactive alerts at each step.

Through our network of agents and carriers we move freight to and from more than 120 countries across every continent, by air, ocean, road and rail.

Yes. Our licensed customs brokers manage entries, classification, duties and regulatory compliance so your shipments clear quickly and correctly.

Cargo insurance is available on request and we strongly recommend it. We’ll help you choose the right coverage for the value and nature of your goods.

FCL (Full Container Load) means your goods fill a dedicated container. LCL (Less-than-Container Load) shares container space with other shipments — ideal for smaller volumes where you pay only for the space you use.

Pricing depends on mode, weight and dimensions (chargeable weight), distance, fuel surcharges, customs duties and any accessorial services. Your quote breaks this down transparently.

We can handle many dangerous goods with the proper certification and documentation. Contact us first so we can confirm requirements and arrange compliant transport.

Our team is available Mon–Fri, 8:00 AM – 6:00 PM CST, with around-the-clock monitoring for shipments in transit and a dedicated contact for every account.